Expressing your Views
How you can express your views
Your views are important to us: we’re always keen to hear your questions, comments and concerns.
Speak with the class teacher
Parents’ evenings are held twice a year – once in the autumn term and another in the spring. However, informal meetings can be more effective. We encourage parents of all our pupils to keep in close contact with the school – it’s nearly always possible to speak with the class teacher for a moment or two before or after school, and a longer discussion can be arranged within a day or two. These meetings can be arranged if you have specific concerns or would like to know more about how to support your child. For example, following the Annual Report, which is sent home a few weeks before the summer holiday, you might like to arrange a meeting with your child’s class teacher to discuss some of the content of the report and how you can help your child over the long summer break.
Speak to the headteacher
As well as speaking to the class teacher, Ms Irwin is always available to discuss any concerns, as well as talk about ways to support you and your child. She treats all feedback sensitively and appropriately – your feedback is one of the ways we can keep getting better and better. She has her own e-mail address, if this is easier (msirwin @engaines.essex.sch.uk).
The Parent Forum meets termly with our Headteacher and is a body that forms a link between our families and the school and vice versa. They meet once a term with our headteacher. The representatives are voted in by parents and carers: elections are held at the beginning of each academic year.
Put your views in writing
Just inside the main school building, close to the school office, there’s a mail box – any feedback you have (including comments left anonymously) can be left here. If you prefer, you can drop a letter into the office- of course, it is always better to come and talk to us directly if you have any concerns or ideas for making our school even better.
Parent View gives you the chance to tell Ofsted what you think about Engaines Primary School. It asks for your opinion on 12 aspects of school, from the quality of teaching to dealing with bullying and poor behaviour. Ofsted uses the information you provide when making decisions about which schools to inspect, and when.
By sharing your views, you’ll be helping us to improve – we aim to keep doing the things you praise and sort out the things you criticise. Please remember that if your feedback is specific to your own child, it might be better to contact someone at school, so we can respond quickly and specifically to help your child.
At the Parent View website, you’ll also be able to see what other parents have said about Engaines Primary School (and, if you want to, view the results for any school in England).
Look out for our communications
Your questions, comments or concerns are often answered in our communications. Near the start of each half-term, parents / carers receive a newsletter, sent out by each phase in the school. The newsletters typically have class-specific information about what is happening that term. This is in addition to occasional letters which are sent home whenever there is important news.
We send home paper copies of essential communications. However, we increasingly use other ways to communicate. There are various ways for you to receive our news and updates electronically. You can subscribe to our news articles via email. We also use ParentMail to send emails and to text – contact the school office if you don’t yet benefit from communications using ParentMail. We also have a Twitter and Facebook page.
Make a complaint
Complaints are rare at Engaines. We have an open culture. Staff are nearly always available – it’s easy to have a quick chat with teachers or the deputy and headteacher, so most concerns or complaints are dealt with quickly.
However, if parents feel that they need to make a formal complaint, it should be made in writing to the Headteacher, who will investigate and give a response within ten days. If parents remain dissatisfied, they can appeal to the Chair of Governors. The case will then be reviewed by a Governors’ Panel and a final response given within twenty days. A copy of the Local Authority’s Complaints Procedure and any other documentation to which parents may require access is available from the school office and on the policy section of our website.